Privacy Policy

This Privacy Policy explains how Mirror Melody Academy handles personal data on mirrormelodycottage.click in connection with personal development courses and related site services.

Policy guidance

This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Data We Collect

We may collect identifiers and contact details, account and enrollment information, payment-related records, course participation data, messages sent through forms or support channels, and technical data such as device, browser, and usage information. Where needed for course delivery or administration, we may also process information you choose to provide in assessments, feedback, or profile fields.

The categories of data collected depend on how users interact with the site and course services.

Sources of Data

We collect personal data directly from you when you create an account, register for a course, submit a form, or communicate with us. We also receive limited information from payment processors, analytics or hosting providers, and other operational partners that support the website and course administration. Some technical data is generated automatically when you use the site.

Information comes from users, site activity, and service providers involved in operating the platform.

Cookie Types

Essential cookies help the site operate and support security, session management, and basic navigation. Functional cookies remember choices such as language or form inputs. Analytics cookies help us understand how the site is used so we can maintain performance and improve course delivery. Some cookies are session-based and expire when the browser closes, while others remain for a longer period.

We use essential, functional, and analytics cookies, each serving a different operational purpose.

Cookie Controls

You may manage cookies through your browser settings and, where available, through on-site preference tools. Blocking certain cookies may affect login, course access, or other functions that rely on them. We do not use cookie settings to override legal requirements or essential service operations.

Browser settings and device controls can be used to limit or remove cookies, subject to site functionality.

Your Rights

Subject to legal limits, you may ask to access, correct, or delete your personal data, or to object to certain processing. You may also request a copy of information we hold about you where this is required by law. If a request cannot be fully granted, we will explain the reason in general terms.

Available rights may vary depending on the nature of the data and applicable law.

How to Make a Request

To protect your information, we may need to verify your identity before acting on a request. We will assess requests within a reasonable period and respond in accordance with applicable legal requirements. If a request is complex or incomplete, we may ask for additional details to process it properly.

Requests are reviewed for identity, scope, and legal exceptions before we respond.

Retention of Data

Retention periods depend on the type of data and the reason it was collected. Account, enrollment, and transaction records are kept for the period needed to administer services, maintain records, and meet legal or accounting requirements. When data is no longer required, we delete it, anonymize it, or restrict it so it is no longer actively used.

We keep data only for as long as needed for the stated purpose, legal obligations, or dispute handling.

Policy Updates

When we update this policy, we will post the revised version on this page and adjust the effective date where appropriate. If a change is material, we may provide additional notice through the site or another reasonable channel before the change takes effect.

We may revise this policy to reflect legal, technical, or operational changes.

Processing purpose

How We Use Data

We use personal data to provide course access, manage accounts, process registrations and payments, communicate about services, respond to inquiries, maintain site security, monitor performance, improve content and functionality, and meet legal, accounting, or recordkeeping obligations. We may also use data to prevent fraud, enforce our terms, and support internal administration.

Processing is limited to operational, administrative, and legal purposes connected to the site.

Sharing partners

Service Providers

We may share personal data with hosting, analytics, payment, communications, and support providers that help operate the website and deliver courses. These parties are expected to use the information only for the services they provide to us and to apply appropriate confidentiality and security measures. We do not authorize them to use the data for their own unrelated purposes.

Service providers receive only the information needed to perform their assigned functions.

Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, court orders, regulatory requests, or other legal processes. We may also share information when necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, or security of the site, our users, or others.

Disclosure to public authorities is limited to lawful requests or compliance obligations.

Contact Information

Email contact

feedback@mirrormelodycottage.click

Telephone

+65 8115 9161

Postal address

101, Jalan Rajah, Singapore, SG

Privacy contact